{"id":19912,"date":"2024-09-26T10:59:57","date_gmt":"2024-09-26T08:59:57","guid":{"rendered":"https:\/\/cleura.com\/?post_type=docs&#038;p=19912"},"modified":"2025-10-24T09:20:55","modified_gmt":"2025-10-24T07:20:55","slug":"supportpaket","status":"publish","type":"docs","link":"https:\/\/cleura.com\/sv\/resurser\/support\/supportpaket\/","title":{"rendered":"Supportpaket f\u00f6r Cleura Cloud"},"content":{"rendered":"\n<p>V\u00e5ra supportpaket f\u00f6r Cleura Cloud \u00e4r utformade f\u00f6r att m\u00f6ta b\u00e5de tekniska krav och aff\u00e4rsbehov. Med ett aktivt supportpaket f\u00e5r du tillg\u00e5ng till snabbare svarstider, teknisk expertis och incidenthantering f\u00f6r att s\u00e4kra en stabil och tillg\u00e4nglig molndrift.<\/p>\n\n\n\n<p>V\u00e4lj det paket som passar dig:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Business<\/strong> \u2013 Basniv\u00e5 med prioriterad hantering och standardiserade svarstider. Perfekt f\u00f6r normal drift.<\/li>\n\n\n\n<li><strong>Professional<\/strong> \u2013 Snabbare svar, f\u00f6rdjupad teknisk r\u00e5dgivning och l\u00e4ngre supporttider.<\/li>\n\n\n\n<li><strong>Enterprise<\/strong> \u2013 Dygnet runt-support (24\/7), SLA-garantier och dedikerad kontaktperson f\u00f6r aff\u00e4rskritisk infrastruktur.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-jamfor-vara-supportpaket\">J\u00e4mf\u00f6r v\u00e5ra supportpaket<\/h2>\n\n\n\n<figure class=\"wp-block-table aligncenter is-style-stripes has-small-font-size\" style=\"font-style:normal;font-weight:100\"><table><thead><tr><td colspan=\"1\" rowspan=\"1\">&nbsp;<\/td><td colspan=\"1\" rowspan=\"1\"><strong>Ing\u00e5r<\/strong><\/td><td colspan=\"1\" rowspan=\"1\"><strong>Business Public Cloud<\/strong><\/td><td colspan=\"1\" rowspan=\"1\"><strong>Business Compliant Cloud<\/strong><\/td><td colspan=\"1\" rowspan=\"1\"><strong>Professional<\/strong><\/td><td colspan=\"1\" rowspan=\"1\"><strong>Enterprise<\/strong><\/td><\/tr><\/thead><tbody><tr><td colspan=\"1\" rowspan=\"1\"><strong>Tillg\u00e4nglighet<\/strong><\/td><td colspan=\"1\" rowspan=\"1\">Kontorstid CET<\/td><td colspan=\"1\" rowspan=\"1\">Kontorstid CET<\/td><td colspan=\"1\" rowspan=\"1\">Kontorstid CET<\/td><td colspan=\"1\" rowspan=\"1\">Ut\u00f6kad kontorstid (07-20 CET vardagar) exkl. helgdagar<\/td><td colspan=\"1\" rowspan=\"1\">24\/7\/365<\/td><\/tr><tr><td colspan=\"6\"><strong>Support<\/strong><\/td><\/tr><tr><td colspan=\"6\"><strong>Svarstid<\/strong><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\">&nbsp;&nbsp;Service Request<\/td><td colspan=\"1\" rowspan=\"1\">&lt;24h<\/td><td colspan=\"1\" rowspan=\"1\">&lt;24h<\/td><td colspan=\"1\" rowspan=\"1\">&lt;24h<\/td><td colspan=\"1\" rowspan=\"1\">&lt;8h<sup>(1)<\/sup><\/td><td colspan=\"1\" rowspan=\"1\">&lt;4h<sup>(1)<\/sup><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\">&nbsp;&nbsp;Incidenter<\/td><td colspan=\"1\" rowspan=\"1\">N\/A<\/td><td colspan=\"1\" rowspan=\"1\">&lt;24h<\/td><td colspan=\"1\" rowspan=\"1\">&lt;12h<\/td><td colspan=\"1\" rowspan=\"1\">&lt;4h<\/td><td colspan=\"1\" rowspan=\"1\">&lt;4h<\/td><\/tr><tr><td colspan=\"6\"><strong>L\u00f6sningstid<\/strong><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\">&nbsp;&nbsp;Service Request<\/td><td colspan=\"1\" rowspan=\"1\">N\/A<\/td><td colspan=\"1\" rowspan=\"1\">&lt;48h<\/td><td colspan=\"1\" rowspan=\"1\">&lt;48h<\/td><td colspan=\"1\" rowspan=\"1\">&lt;24h<sup>(1)<\/sup><\/td><td colspan=\"1\" rowspan=\"1\">&lt;24h<sup>(1)<\/sup><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\">&nbsp;&nbsp;Incidenter<\/td><td colspan=\"1\" rowspan=\"1\">N\/A<\/td><td colspan=\"1\" rowspan=\"1\">&lt;48h<\/td><td colspan=\"1\" rowspan=\"1\">&lt;24h<\/td><td colspan=\"1\" rowspan=\"1\">&lt;8h<\/td><td colspan=\"1\" rowspan=\"1\">&lt;8h<\/td><\/tr><tr><td colspan=\"6\"><strong>Teknisk support<\/strong><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\">Fels\u00f6kning<\/td><td colspan=\"1\" rowspan=\"1\">N\/A<\/td><td colspan=\"1\" rowspan=\"1\"><img decoding=\"async\" src=\"https:\/\/cleura.com\/wp-content\/uploads\/2022\/04\/table-icon-yes.png\" style=\"width: 20px;\"><\/td><td colspan=\"1\" rowspan=\"1\"><img decoding=\"async\" src=\"https:\/\/cleura.com\/wp-content\/uploads\/2022\/04\/table-icon-yes.png\" style=\"width: 20px;\"><\/td><td colspan=\"1\" rowspan=\"1\"><img decoding=\"async\" src=\"https:\/\/cleura.com\/wp-content\/uploads\/2022\/04\/table-icon-yes.png\" style=\"width: 20px;\"><\/td><td colspan=\"1\" rowspan=\"1\"><img decoding=\"async\" src=\"https:\/\/cleura.com\/wp-content\/uploads\/2022\/04\/table-icon-yes.png\" style=\"width: 20px;\"><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\">Incidentrapport<\/td><td colspan=\"1\" rowspan=\"1\">N\/A<\/td><td colspan=\"1\" rowspan=\"1\">N\/A<\/td><td colspan=\"1\" rowspan=\"1\">N\/A<\/td><td colspan=\"1\" rowspan=\"1\"><img decoding=\"async\" src=\"https:\/\/cleura.com\/wp-content\/uploads\/2022\/04\/table-icon-yes.png\" style=\"width: 20px;\"><\/td><td colspan=\"1\" rowspan=\"1\"><img decoding=\"async\" src=\"https:\/\/cleura.com\/wp-content\/uploads\/2022\/04\/table-icon-yes.png\" style=\"width: 20px;\"><\/td><\/tr><tr><td colspan=\"6\"><strong>Expert Support<\/strong><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\">Grundorsaksanalys<\/td><td colspan=\"1\" rowspan=\"1\">N\/A<\/td><td colspan=\"1\" rowspan=\"1\">N\/A<\/td><td colspan=\"1\" rowspan=\"1\">N\/A<\/td><td colspan=\"1\" rowspan=\"1\"><img decoding=\"async\" src=\"https:\/\/cleura.com\/wp-content\/uploads\/2022\/04\/table-icon-yes.png\" style=\"width: 20px;\"><\/td><td colspan=\"1\" rowspan=\"1\"><img decoding=\"async\" src=\"https:\/\/cleura.com\/wp-content\/uploads\/2022\/04\/table-icon-yes.png\" style=\"width: 20px;\"><\/td><\/tr><tr><td colspan=\"6\"><strong>IaaS alternativ<\/strong><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\">Public Cloud<\/td><td colspan=\"1\" rowspan=\"1\"><img decoding=\"async\" src=\"https:\/\/cleura.com\/wp-content\/uploads\/2022\/04\/table-icon-yes.png\" style=\"width: 20px;\"><\/td><td colspan=\"1\" rowspan=\"1\"><img decoding=\"async\" src=\"https:\/\/cleura.com\/wp-content\/uploads\/2022\/04\/table-icon-yes.png\" style=\"width: 20px;\"><\/td><td colspan=\"1\" rowspan=\"1\"><img decoding=\"async\" src=\"https:\/\/cleura.com\/wp-content\/uploads\/2022\/04\/table-icon-yes.png\" style=\"width: 20px;\"><\/td><td colspan=\"1\" rowspan=\"1\"><img decoding=\"async\" src=\"https:\/\/cleura.com\/wp-content\/uploads\/2022\/04\/table-icon-yes.png\" style=\"width: 20px;\"><\/td><td colspan=\"1\" rowspan=\"1\"><img decoding=\"async\" src=\"https:\/\/cleura.com\/wp-content\/uploads\/2022\/04\/table-icon-yes.png\" style=\"width: 20px;\"><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\">Compliant Cloud<\/td><td colspan=\"1\" rowspan=\"1\">&#8211;<\/td><td colspan=\"1\" rowspan=\"1\">&#8211;<\/td><td colspan=\"1\" rowspan=\"1\"><img decoding=\"async\" src=\"https:\/\/cleura.com\/wp-content\/uploads\/2022\/04\/table-icon-yes.png\" style=\"width: 20px;\"><\/td><td colspan=\"1\" rowspan=\"1\"><img decoding=\"async\" src=\"https:\/\/cleura.com\/wp-content\/uploads\/2022\/04\/table-icon-yes.png\" style=\"width: 20px;\"><\/td><td colspan=\"1\" rowspan=\"1\"><img decoding=\"async\" src=\"https:\/\/cleura.com\/wp-content\/uploads\/2022\/04\/table-icon-yes.png\" style=\"width: 20px;\"><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\">Private Cloud<\/td><td colspan=\"1\" rowspan=\"1\">&#8211;<\/td><td colspan=\"1\" rowspan=\"1\">&#8211;<\/td><td colspan=\"1\" rowspan=\"1\">&#8211;<\/td><td colspan=\"1\" rowspan=\"1\">&#8211;<\/td><td colspan=\"1\" rowspan=\"1\">Anpassad<\/td><\/tr><tr><td colspan=\"6\"><strong>St\u00f6dresurser<\/strong><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\">Driftinformation<\/td><td colspan=\"1\" rowspan=\"1\">CNstatus<\/td><td colspan=\"1\" rowspan=\"1\">CNstatus<\/td><td colspan=\"1\" rowspan=\"1\">CNstatus<\/td><td colspan=\"1\" rowspan=\"1\">CNstatus<\/td><td colspan=\"1\" rowspan=\"1\">CNstatus<\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\">Dokumentation<\/td><td colspan=\"1\" rowspan=\"1\"><a href=\"https:\/\/docs.cleura.cloud\/\" target=\"_blank\" rel=\"noopener\">Cleura Docs<\/a><\/td><td colspan=\"1\" rowspan=\"1\"><a href=\"https:\/\/docs.cleura.cloud\/\" target=\"_blank\" rel=\"noopener\">Cleura Docs<\/a><\/td><td colspan=\"1\" rowspan=\"1\"><a href=\"https:\/\/docs.cleura.cloud\/\" target=\"_blank\" rel=\"noopener\">Cleura Docs<\/a><\/td><td colspan=\"1\" rowspan=\"1\"><a href=\"https:\/\/docs.cleura.cloud\/\" target=\"_blank\" rel=\"noopener\">Cleura Docs<\/a><\/td><td colspan=\"1\" rowspan=\"1\"><a href=\"https:\/\/docs.cleura.cloud\/\" target=\"_blank\" rel=\"noopener\">Cleura Docs<\/a><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\">Sj\u00e4lvstudier<\/td><td colspan=\"1\" rowspan=\"1\"><a href=\"https:\/\/shop.cleura.com\/\" target=\"_blank\" rel=\"noopener\">Cleura Cloud Academy<\/a><\/td><td colspan=\"1\" rowspan=\"1\"><a href=\"https:\/\/shop.cleura.com\/\" target=\"_blank\" rel=\"noopener\">Cleura Cloud Academy<\/a><\/td><td colspan=\"1\" rowspan=\"1\"><a href=\"https:\/\/shop.cleura.com\/\" target=\"_blank\" rel=\"noopener\">Cleura Cloud Academy<\/a><\/td><td colspan=\"1\" rowspan=\"1\"><a href=\"https:\/\/shop.cleura.com\/\" target=\"_blank\" rel=\"noopener\">Cleura Cloud Academy<\/a><\/td><td colspan=\"1\" rowspan=\"1\"><a href=\"https:\/\/shop.cleura.com\/\" target=\"_blank\" rel=\"noopener\">Cleura Cloud Academy<\/a><\/td><\/tr><tr><td colspan=\"6\"><strong>Supportkanaler<\/strong><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\">E-mailsupport<\/td><td colspan=\"1\" rowspan=\"1\"><img decoding=\"async\" src=\"https:\/\/cleura.com\/wp-content\/uploads\/2022\/04\/table-icon-yes.png\" style=\"width: 20px;\"><sup>(2)<\/sup><\/td><td colspan=\"1\" rowspan=\"1\">N\/A<\/td><td colspan=\"1\" rowspan=\"1\">N\/A<\/td><td colspan=\"1\" rowspan=\"1\">N\/A<\/td><td colspan=\"1\" rowspan=\"1\">N\/A<\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\">Serviceportal<\/td><td colspan=\"1\" rowspan=\"1\">N\/A<\/td><td colspan=\"1\" rowspan=\"1\"><img decoding=\"async\" src=\"https:\/\/cleura.com\/wp-content\/uploads\/2022\/04\/table-icon-yes.png\" style=\"width: 20px;\"><\/td><td colspan=\"1\" rowspan=\"1\"><img decoding=\"async\" src=\"https:\/\/cleura.com\/wp-content\/uploads\/2022\/04\/table-icon-yes.png\" style=\"width: 20px;\"><\/td><td colspan=\"1\" rowspan=\"1\"><img decoding=\"async\" src=\"https:\/\/cleura.com\/wp-content\/uploads\/2022\/04\/table-icon-yes.png\" style=\"width: 20px;\"><\/td><td colspan=\"1\" rowspan=\"1\"><img decoding=\"async\" src=\"https:\/\/cleura.com\/wp-content\/uploads\/2022\/04\/table-icon-yes.png\" style=\"width: 20px;\"><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\">Telefonsupport<\/td><td colspan=\"1\" rowspan=\"1\">N\/A<\/td><td colspan=\"1\" rowspan=\"1\">N\/A<\/td><td colspan=\"1\" rowspan=\"1\">N\/A<\/td><td colspan=\"1\" rowspan=\"1\"><img decoding=\"async\" src=\"https:\/\/cleura.com\/wp-content\/uploads\/2022\/04\/table-icon-yes.png\" style=\"width: 20px;\"><\/td><td colspan=\"1\" rowspan=\"1\"><img decoding=\"async\" src=\"https:\/\/cleura.com\/wp-content\/uploads\/2022\/04\/table-icon-yes.png\" style=\"width: 20px;\"><\/td><\/tr><tr><td colspan=\"6\"><strong>Governance<\/strong><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\">Support<\/td><td colspan=\"1\" rowspan=\"1\"><img decoding=\"async\" src=\"https:\/\/cleura.com\/wp-content\/uploads\/2022\/04\/table-icon-yes.png\" style=\"width: 20px;\"><\/td><td colspan=\"1\" rowspan=\"1\"><img decoding=\"async\" src=\"https:\/\/cleura.com\/wp-content\/uploads\/2022\/04\/table-icon-yes.png\" style=\"width: 20px;\"><\/td><td colspan=\"1\" rowspan=\"1\"><img decoding=\"async\" src=\"https:\/\/cleura.com\/wp-content\/uploads\/2022\/04\/table-icon-yes.png\" style=\"width: 20px;\"><\/td><td colspan=\"1\" rowspan=\"1\"><img decoding=\"async\" src=\"https:\/\/cleura.com\/wp-content\/uploads\/2022\/04\/table-icon-yes.png\" style=\"width: 20px;\"><\/td><td colspan=\"1\" rowspan=\"1\"><img decoding=\"async\" src=\"https:\/\/cleura.com\/wp-content\/uploads\/2022\/04\/table-icon-yes.png\" style=\"width: 20px;\"><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\">Teknisk support<\/td><td colspan=\"1\" rowspan=\"1\">N\/A<\/td><td colspan=\"1\" rowspan=\"1\"><img decoding=\"async\" src=\"https:\/\/cleura.com\/wp-content\/uploads\/2022\/04\/table-icon-yes.png\" style=\"width: 20px;\"><\/td><td colspan=\"1\" rowspan=\"1\"><img decoding=\"async\" src=\"https:\/\/cleura.com\/wp-content\/uploads\/2022\/04\/table-icon-yes.png\" style=\"width: 20px;\"><\/td><td colspan=\"1\" rowspan=\"1\"><img decoding=\"async\" src=\"https:\/\/cleura.com\/wp-content\/uploads\/2022\/04\/table-icon-yes.png\" style=\"width: 20px;\"><\/td><td colspan=\"1\" rowspan=\"1\">Dedikerad<\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\">Specialistsupport<\/td><td colspan=\"1\" rowspan=\"1\">N\/A<\/td><td colspan=\"1\" rowspan=\"1\">N\/A<\/td><td colspan=\"1\" rowspan=\"1\">N\/A<\/td><td colspan=\"1\" rowspan=\"1\"><img decoding=\"async\" src=\"https:\/\/cleura.com\/wp-content\/uploads\/2022\/04\/table-icon-yes.png\" style=\"width: 20px;\"><\/td><td colspan=\"1\" rowspan=\"1\"><img decoding=\"async\" src=\"https:\/\/cleura.com\/wp-content\/uploads\/2022\/04\/table-icon-yes.png\" style=\"width: 20px;\"><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\">Customer Success Manager<\/td><td colspan=\"1\" rowspan=\"1\">N\/A<\/td><td colspan=\"1\" rowspan=\"1\">N\/A<\/td><td colspan=\"1\" rowspan=\"1\"><img decoding=\"async\" src=\"https:\/\/cleura.com\/wp-content\/uploads\/2022\/04\/table-icon-yes.png\" style=\"width: 20px;\"><\/td><td colspan=\"1\" rowspan=\"1\"><img decoding=\"async\" src=\"https:\/\/cleura.com\/wp-content\/uploads\/2022\/04\/table-icon-yes.png\" style=\"width: 20px;\"><\/td><td colspan=\"1\" rowspan=\"1\">N\/A<\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\">Kundteam<\/td><td colspan=\"1\" rowspan=\"1\">N\/A<\/td><td colspan=\"1\" rowspan=\"1\">N\/A<\/td><td colspan=\"1\" rowspan=\"1\">N\/A<\/td><td colspan=\"1\" rowspan=\"1\">N\/A<\/td><td colspan=\"1\" rowspan=\"1\"><img decoding=\"async\" src=\"https:\/\/cleura.com\/wp-content\/uploads\/2022\/04\/table-icon-yes.png\" style=\"width: 20px;\"><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\">R\u00e5dgivning inom regelefterlevnad och s\u00e4kerhet<\/td><td colspan=\"1\" rowspan=\"1\">N\/A<\/td><td colspan=\"1\" rowspan=\"1\">N\/A<\/td><td colspan=\"1\" rowspan=\"1\">N\/A<\/td><td colspan=\"1\" rowspan=\"1\">N\/A<\/td><td colspan=\"1\" rowspan=\"1\"><img decoding=\"async\" src=\"https:\/\/cleura.com\/wp-content\/uploads\/2022\/04\/table-icon-yes.png\" style=\"width: 20px;\"><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\">Information om servicef\u00f6nster<\/td><td colspan=\"1\" rowspan=\"1\">CNstatus<\/td><td colspan=\"1\" rowspan=\"1\">CNstatus<\/td><td colspan=\"1\" rowspan=\"1\">CNstatus<\/td><td colspan=\"1\" rowspan=\"1\">Direktmail<\/td><td colspan=\"1\" rowspan=\"1\">Direktmail + Operationella forum<\/td><\/tr><tr><td colspan=\"6\"><strong>Inkluderande tj\u00e4nster<\/strong><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\">Onboarding<\/td><td colspan=\"1\" rowspan=\"1\">N\/A<\/td><td colspan=\"1\" rowspan=\"1\"><br><em>Onboardingpaket finns som<\/em><br><em>till\u00e4gg<\/em><\/td><td colspan=\"1\" rowspan=\"1\">Onboardingpaket inneh\u00e5ller:<ul><li>Introduktionstillf\u00e4lle<\/li><\/ul><br><ul><li>Ledsagas av Cleura Cloud arkitekt<\/li><\/ul><\/td><td colspan=\"1\" rowspan=\"1\">Onboardingpaket inneh\u00e5ller<span style=\"font-family: inherit; font-size: inherit; font-weight: inherit; color: initial;\">:<\/span><ul><li>Introduktionstillf\u00e4lle<\/li><\/ul><br><ul><li>Ledsagas av Cleura Cloud arkitekt<\/li><\/ul><br><ul><li>5 implementationstimmar ing\u00e5r <sup>(3)<\/sup><\/li><\/ul><\/td><td colspan=\"1\" rowspan=\"1\">Onboardingpaket inneh\u00e5ller<span style=\"font-family: inherit; font-size: inherit; font-weight: inherit; color: initial;\">:<\/span><ul><li>Gemensamma kommunikationskanaler<\/li><\/ul><br><ul><li>Introductionstillf\u00e4lle<\/li><\/ul><br><ul><li>Ledsagas av Cleura Cloud arkitekt<\/li><\/ul><br><ul><li>10 implementationstimmar ing\u00e5r (3)<\/li><\/ul><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\">Cloud milj\u00f6analys <sup>(4)<\/sup><\/td><td colspan=\"1\" rowspan=\"1\">N\/A<\/td><td colspan=\"1\" rowspan=\"1\">N\/A<\/td><td colspan=\"1\" rowspan=\"1\">N\/A<\/td><td colspan=\"1\" rowspan=\"1\">1 g\u00e5ng<\/td><td colspan=\"1\" rowspan=\"1\">\u00c5rlig workshop<\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\">Cleura utbildning<\/td><td colspan=\"1\" rowspan=\"1\">N\/A<\/td><td colspan=\"1\" rowspan=\"1\">N\/A<\/td><td colspan=\"1\" rowspan=\"1\">N\/A<\/td><td colspan=\"1\" rowspan=\"1\">N\/A<\/td><td colspan=\"1\" rowspan=\"1\">Inkluderar 6 kurser<\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\">Professional Services<\/td><td colspan=\"1\" rowspan=\"1\"><\/td><td colspan=\"1\" rowspan=\"1\"><\/td><td colspan=\"1\" rowspan=\"1\"><\/td><td colspan=\"1\" rowspan=\"1\">5h per \u00e5r<\/td><td colspan=\"1\" rowspan=\"1\">20h per \u00e5r<\/td><\/tr><tr><td colspan=\"6\"><strong>Finansiellt<\/strong><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\">Volymrabatt<\/td><td colspan=\"1\" rowspan=\"1\">N\/A<\/td><td colspan=\"1\" rowspan=\"1\"><img decoding=\"async\" src=\"https:\/\/cleura.com\/wp-content\/uploads\/2022\/04\/table-icon-yes.png\" style=\"width: 20px;\"> <sup>(5)<\/sup><\/td><td colspan=\"1\" rowspan=\"1\"><img decoding=\"async\" src=\"https:\/\/cleura.com\/wp-content\/uploads\/2022\/04\/table-icon-yes.png\" style=\"width: 20px;\"> <sup>(5)<\/sup><\/td><td colspan=\"1\" rowspan=\"1\"><img decoding=\"async\" src=\"https:\/\/cleura.com\/wp-content\/uploads\/2022\/04\/table-icon-yes.png\" style=\"width: 20px;\"> <sup>(5)<\/sup><\/td><td colspan=\"1\" rowspan=\"1\"><img decoding=\"async\" src=\"https:\/\/cleura.com\/wp-content\/uploads\/2022\/04\/table-icon-yes.png\" style=\"width: 20px;\"> <sup>(5)<\/sup><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\">Pris<\/td><td colspan=\"1\" rowspan=\"1\"><strong>Free<\/strong><\/td><td colspan=\"1\" rowspan=\"1\"><strong>1995 SEK per m\u00e5nad<\/strong><\/td><td colspan=\"1\" rowspan=\"1\"><strong>4995 SEK per m\u00e5nad <\/strong><\/td><td colspan=\"1\" rowspan=\"1\"><strong>14995 SEK per m\u00e5nad<\/strong><\/td><td colspan=\"1\" rowspan=\"1\"><strong>59995 SEK per m\u00e5nad<\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-vara-kontorstider\">V\u00e5ra kontorstider<\/h3>\n\n\n\n<p>M\u00e5ndag &#8211; fredag 08:00-17:00 CET\/CEST<\/p>\n\n\n\n<p><em>(1) M\u00e5ndag- fredag enbart kontorstider (Om en Service Request kommer in kl 16:45 p\u00e5 en fredag,<\/em> <em>blir den i v\u00e4rsta fall inte hanterad f\u00f6rr\u00e4n m\u00e5ndag kl 15:45)<\/em><br><em>(2) Endast incidentrapportering och servicef\u00f6rfr\u00e5gan.<\/em><br><em>(3) 5 resp 10 timmar av professional service \u00e4r inkluderad i onboarding total &#8211; 1 g\u00e5ng.<\/em><br><em>(4) Milj\u00f6analys. Analys av din nuvarande molnmilj\u00f6. Kommer att ge f\u00f6rslag p\u00e5 f\u00f6rb\u00e4ttringar och<\/em> <em>optimeringar. Arbeta med och informera om b\u00e4sta praxis f\u00f6r Cleura IaaS.<\/em><br><em>(5) Ber\u00e4ttigad till volymrabatter i Cleura Public Cloud.<\/em><\/p>\n\n\n\n<div data-wp-interactive=\"core\/file\" class=\"wp-block-file\"><object data-wp-bind--hidden=\"!state.hasPdfPreview\" hidden class=\"wp-block-file__embed\" data=\"https:\/\/cleura.com\/wp-content\/uploads\/2023\/06\/Cleura-Support-SE.pdf\" type=\"application\/pdf\" style=\"width:100%;height:600px\" aria-label=\"Inb\u00e4ddning av Cleura Support - SE.\"><\/object><a id=\"wp-block-file--media-ce90338b-a7ac-46d7-a26b-43cda813e5e8\" href=\"https:\/\/cleura.com\/wp-content\/uploads\/2023\/06\/Cleura-Support-SE.pdf\">Cleura Support &#8211; SE<\/a><a href=\"https:\/\/cleura.com\/wp-content\/uploads\/2023\/06\/Cleura-Support-SE.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-ce90338b-a7ac-46d7-a26b-43cda813e5e8\">Download<\/a><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-hur-du-skaffar-ett-supportpaket\">Hur du skaffar ett supportpaket<\/h2>\n\n\n\n<p>Alla v\u00e5ra supportpaket kan best\u00e4llas i Cleura Cloud Management Panel.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/cleura.cloud\/\">Logga in f\u00f6r att best\u00e4lla<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1752067688466\"><strong class=\"schema-faq-question\"><strong>Vilka supportpaket erbjuder Cleura?<\/strong><\/strong> <p class=\"schema-faq-answer\">Vi erbjuder Business, Professional och Enterprise \u2013 anpassade efter dina tekniska behov och serviceniv\u00e5er.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1752067698548\"><strong class=\"schema-faq-question\"><strong>Vad ing\u00e5r i Enterprise-supportpaketet?<\/strong><\/strong> <p class=\"schema-faq-answer\">Enterprise inneh\u00e5ller 24\/7 incidenthantering, SLA:er och dedikerad kontaktperson f\u00f6r aff\u00e4rskritiska milj\u00f6er.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1752067710018\"><strong class=\"schema-faq-question\"><strong>Kan jag f\u00e5 teknisk support utan supportpaket?<\/strong><\/strong> <p class=\"schema-faq-answer\">Nej, teknisk support kr\u00e4ver ett aktivt supportpaket. Utan det kan du endast f\u00e5 hj\u00e4lp med enklare kundservicefr\u00e5gor.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1752067719740\"><strong class=\"schema-faq-question\"><strong>G\u00e4ller supportpaketen alla Cleura Cloud-milj\u00f6er?<\/strong><\/strong> <p class=\"schema-faq-answer\">Ja, de \u00e4r tillg\u00e4ngliga f\u00f6r Public, Private och Compliant Cloud.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1752067729559\"><strong class=\"schema-faq-question\"><strong>Hur best\u00e4ller jag ett supportpaket?<\/strong><\/strong> <p class=\"schema-faq-answer\">Logga in och best\u00e4ll via Cleura Cloud Management Panel, eller kontakta v\u00e5rt <a href=\"https:\/\/cleura.com\/sv\/resurser\/support\/kundtjanst\/\">supportteam<\/a> s\u00e5 hj\u00e4lper vi dig att v\u00e4lja och aktivera r\u00e4tt niv\u00e5 f\u00f6r din organisation.<\/p> <\/div> <\/div>\n","protected":false},"excerpt":{"rendered":"<p>V\u00e5ra supportpaket f\u00f6r Cleura Cloud \u00e4r utformade f\u00f6r att m\u00f6ta b\u00e5de tekniska krav och aff\u00e4rsbehov. Med ett aktivt supportpaket f\u00e5r du tillg\u00e5ng till snabbare svarstider, teknisk expertis och incidenthantering f\u00f6r att s\u00e4kra en stabil och tillg\u00e4nglig molndrift. V\u00e4lj det paket som passar dig: J\u00e4mf\u00f6r v\u00e5ra supportpaket &nbsp; Ing\u00e5r Business Public Cloud Business Compliant Cloud Professional Enterprise Tillg\u00e4nglighet Kontorstid CET Kontorstid &#8230; <\/p>\n<div><a href=\"https:\/\/cleura.com\/sv\/resurser\/support\/supportpaket\/\" class=\"more-link\">Read More<\/a><\/div>\n","protected":false},"author":2,"featured_media":25678,"parent":19904,"menu_order":16,"comment_status":"closed","ping_status":"closed","template":"","doc_tag":[],"doc_badge":[],"class_list":["post-19912","docs","type-docs","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Supportpaket f\u00f6r Cleura Cloud - Experthj\u00e4lp och incidenthantering<\/title>\n<meta name=\"description\" content=\"J\u00e4mf\u00f6r Cleura Clouds supportpaket \u2013 Business, Professional och Enterprise \u2013 med 24\/7-support, SLA:er och experthj\u00e4lp.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cleura.com\/sv\/resurser\/support\/supportpaket\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Supportpaket f\u00f6r Cleura Cloud\" \/>\n<meta property=\"og:description\" content=\"J\u00e4mf\u00f6r Cleura Clouds supportpaket \u2013 Business, Professional och Enterprise \u2013 med 24\/7-support, SLA:er och experthj\u00e4lp.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cleura.com\/sv\/resurser\/support\/supportpaket\/\" \/>\n<meta property=\"og:site_name\" content=\"Cleura\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CleuraCloud\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-24T07:20:55+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cleura.com\/wp-content\/uploads\/2024\/09\/Supportpaket-fo\u0308r-Cleura-Cloud-Experthja\u0308lp-och-incidenthantering.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@cleuracloud\" \/>\n<meta name=\"twitter:label1\" content=\"Ber\u00e4knad l\u00e4stid\" \/>\n\t<meta name=\"twitter:data1\" content=\"11 minuter\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"TechArticle\",\"@id\":\"https:\\\/\\\/cleura.com\\\/sv\\\/resurser\\\/support\\\/supportpaket\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/cleura.com\\\/sv\\\/resurser\\\/support\\\/supportpaket\\\/\"},\"author\":{\"name\":\"\u00d6zg\u00fcr Bal\",\"@id\":\"https:\\\/\\\/cleura.com\\\/sv\\\/#\\\/schema\\\/person\\\/6baa9d84bec164966cebbbdb77b1f284\"},\"headline\":\"Supportpaket f\u00f6r Cleura Cloud\",\"datePublished\":\"2024-09-26T08:59:57+00:00\",\"dateModified\":\"2025-10-24T07:20:55+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/cleura.com\\\/sv\\\/resurser\\\/support\\\/supportpaket\\\/\"},\"wordCount\":690,\"publisher\":{\"@id\":\"https:\\\/\\\/cleura.com\\\/sv\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/cleura.com\\\/sv\\\/resurser\\\/support\\\/supportpaket\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cleura.com\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/Supportpaket-fo\u0308r-Cleura-Cloud-Experthja\u0308lp-och-incidenthantering.png\",\"inLanguage\":\"sv-SE\"},{\"@type\":[\"WebPage\",\"FAQPage\"],\"@id\":\"https:\\\/\\\/cleura.com\\\/sv\\\/resurser\\\/support\\\/supportpaket\\\/\",\"url\":\"https:\\\/\\\/cleura.com\\\/sv\\\/resurser\\\/support\\\/supportpaket\\\/\",\"name\":\"Supportpaket f\u00f6r Cleura Cloud - 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