{"id":23113,"date":"2025-03-13T10:03:24","date_gmt":"2025-03-13T09:03:24","guid":{"rendered":"https:\/\/cleura.com\/?post_type=docs&#038;p=23113"},"modified":"2025-03-13T10:58:07","modified_gmt":"2025-03-13T09:58:07","slug":"cleuras-anvandning-av-personuppgifter-i-servicearenden","status":"publish","type":"docs","link":"https:\/\/cleura.com\/sv\/resurser\/legal\/integritetsmeddelande\/cleuras-anvandning-av-personuppgifter-i-servicearenden\/","title":{"rendered":"Cleuras anv\u00e4ndning av personuppgifter i service\u00e4renden"},"content":{"rendered":"\n<p>Denna information f\u00f6rklarar hur Cleura AB hanterar information om:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>personer som kontaktar Cleura i service\u00e4renden, och<\/li>\n\n\n\n<li>andra personer som n\u00e4mns i s\u00e5dana service\u00e4renden.<\/li>\n<\/ul>\n\n\n\n<p>N\u00e4r vi anv\u00e4nder begreppet <em>service\u00e4rende<\/em> inkluderar vi kommunikation fr\u00e5n dig som inte \u00e4r kund, till exempel om du st\u00e4ller allm\u00e4nna fr\u00e5gor till oss om Cleuras tj\u00e4nster.<\/p>\n\n\n\n<p>Personuppgifterna behandlas baserat p\u00e5 Cleuras, v\u00e5ra kunders och andra personers ber\u00e4ttigade intresse av att skicka fr\u00e5gor eller annan information till Cleura relaterat till Cleuras tj\u00e4nster, och att f\u00e5 kvalitativa svar i r\u00e4tt tid.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-nar-och-hur-vi-anvander-personuppgifter\">N\u00e4r och hur vi anv\u00e4nder personuppgifter<\/h2>\n\n\n\n<p>Cleuras kundservice kan n\u00e5s via en e-postadress och ett kontaktformul\u00e4r. Dessa kanaler kan anv\u00e4ndas f\u00f6r att st\u00e4lla fr\u00e5gor eller kommunicera servicerelaterad information till Cleura.<\/p>\n\n\n\n<p>Kunder med en relevant supportplan kan ocks\u00e5 anv\u00e4nda Cleuras \u00e4rendehanteringssystem f\u00f6r att skapa service\u00e4renden och kommunicera i befintliga \u00e4renden, eller ringa ett s\u00e4rskilt supportnummer.<\/p>\n\n\n\n<p>N\u00e4r en person anv\u00e4nder n\u00e5gon av dessa kanaler skapar Cleura ett \u00e4rende i Cleuras \u00e4rendehanteringssystem f\u00f6r kundservice. Cleura samlar \u00e4ven vidare kommunikation i samma \u00e4mne i det service\u00e4rende som skapats.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-typer-av-personuppgifter-vi-anvander-och-varfor\">Typer av personuppgifter vi anv\u00e4nder och varf\u00f6r<\/h2>\n\n\n\n<p>Vi anv\u00e4nder f\u00f6ljande personuppgifter i varje service\u00e4rende, f\u00f6r de \u00e4ndam\u00e5l som anges.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>E-postadress till personen som skickar ett meddelande, vilket vanligtvis avsl\u00f6jar personens namn och organisationen de arbetar f\u00f6r. E-postadressen anv\u00e4nds f\u00f6r att kunna ta emot och skicka meddelanden. Informationen som e-postadressen avsl\u00f6jar anv\u00e4nder vi f\u00f6r att f\u00f6rst\u00e5 vilken person och organisation ett meddelande kommer ifr\u00e5n, f\u00f6r att verifiera om de \u00e4r kunder och vad som har avtalats om support, och f\u00f6r att kunna hantera meddelandet baserat p\u00e5 vem som skickade det.<\/li>\n\n\n\n<li>Datum och tid n\u00e4r Cleura tar emot respektive meddelande fr\u00e5n en person, och n\u00e4r Cleura skickar varje meddelande som svar till en person, tillsammans med inneh\u00e5llet i varje mottaget och skickat meddelande. Vi anv\u00e4nder denna information f\u00f6r att\n<ul class=\"wp-block-list\">\n<li>bed\u00f6ma om vi har hanterat inkommande meddelanden enligt interna tidsm\u00e5l och vad som har avtalats med en kund,<\/li>\n\n\n\n<li>f\u00f6lja upp vilken information som kommunicerades med vem vid vilken tidpunkt s\u00e5 att vi kan utf\u00f6ra \u00f6verenskomna \u00e5tg\u00e4rder och verifiera att de har utf\u00f6rts,<\/li>\n\n\n\n<li>verifiera vad som kommunicerats om vi och motparten inte \u00e4r \u00f6verens,<\/li>\n\n\n\n<li>f\u00f6rb\u00e4ttra v\u00e5rt s\u00e4tt att arbeta, s\u00e4rskilt n\u00e4r det g\u00e4ller hur snabbt vi svarar p\u00e5 inkommande meddelanden, hur bra vi \u00e4r p\u00e5 att f\u00f6rst\u00e5 och agera p\u00e5 inkommande meddelanden samt hur bra vi \u00e4r p\u00e5 att ge svar, samt<\/li>\n\n\n\n<li>utv\u00e4rdera och visa hur vi efterlever v\u00e5ra ledningssystem f\u00f6r kvalitet och informationss\u00e4kerhet, inklusive vid interna och externa revisioner.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-dina-rattigheter\">Dina r\u00e4ttigheter<\/h2>\n\n\n\n<p>GDPR ger dig r\u00e4ttigheter n\u00e4r det g\u00e4ller personuppgifter som vi behandlar om dig i service\u00e4renden. Du kan:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Beg\u00e4ra att Cleura ger dig tillg\u00e5ng till, och r\u00e4ttar eller raderar, personuppgifter om dig.<\/li>\n\n\n\n<li>Beg\u00e4ra att Cleura begr\u00e4nsar hur vi behandlar personuppgifter om dig, eller inv\u00e4nda mot behandlingen.<\/li>\n\n\n\n<li>L\u00e4mna ett klagom\u00e5l till tillsynsmyndigheten f\u00f6r personuppgiftsbehandling, Integritetsskyddsmyndigheten (<a href=\"https:\/\/www.imy.se\/\" target=\"_blank\" rel=\"noreferrer noopener\">IMY<\/a>).<\/li>\n<\/ul>\n\n\n\n<p>Denna information f\u00f6rklarar hur Cleura AB hanterar information om:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>personer som kontaktar Cleura i service\u00e4renden, och<\/li>\n\n\n\n<li>andra personer som n\u00e4mns i s\u00e5dana service\u00e4renden.<\/li>\n<\/ul>\n\n\n\n<p>N\u00e4r vi anv\u00e4nder begreppet <em>service\u00e4rende<\/em> inkluderar vi kommunikation fr\u00e5n dig som inte \u00e4r kund, till exempel om du st\u00e4ller allm\u00e4nna fr\u00e5gor till oss om Cleuras tj\u00e4nster.<\/p>\n\n\n\n<p>Personuppgifterna behandlas baserat p\u00e5 Cleuras, v\u00e5ra kunders och andra personers ber\u00e4ttigade intresse av att skicka fr\u00e5gor eller annan information till Cleura relaterat till Cleuras tj\u00e4nster, och att f\u00e5 kvalitativa svar i r\u00e4tt tid.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-nar-och-hur-vi-anvander-personuppgifter-0\">N\u00e4r och hur vi anv\u00e4nder personuppgifter<\/h2>\n\n\n\n<p>Cleuras kundservice kan n\u00e5s via en e-postadress och ett kontaktformul\u00e4r. Dessa kanaler kan anv\u00e4ndas f\u00f6r att st\u00e4lla fr\u00e5gor eller kommunicera servicerelaterad information till Cleura.<\/p>\n\n\n\n<p>Kunder med en relevant supportplan kan ocks\u00e5 anv\u00e4nda Cleuras \u00e4rendehanteringssystem f\u00f6r att skapa service\u00e4renden och kommunicera i befintliga \u00e4renden, eller ringa ett s\u00e4rskilt supportnummer.<\/p>\n\n\n\n<p>N\u00e4r en person anv\u00e4nder n\u00e5gon av dessa kanaler skapar Cleura ett \u00e4rende i Cleuras \u00e4rendehanteringssystem f\u00f6r kundservice. Cleura samlar \u00e4ven vidare kommunikation i samma \u00e4mne i det service\u00e4rende som skapats.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-typer-av-personuppgifter-vi-anvander-och-varfor\">Typer av personuppgifter vi anv\u00e4nder och varf\u00f6r<\/h2>\n\n\n\n<p>Vi anv\u00e4nder f\u00f6ljande personuppgifter i varje service\u00e4rende, f\u00f6r de \u00e4ndam\u00e5l som anges.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>E-postadress till personen som skickar ett meddelande, vilket vanligtvis avsl\u00f6jar personens namn och organisationen de arbetar f\u00f6r. E-postadressen anv\u00e4nds f\u00f6r att kunna ta emot och skicka meddelanden. Informationen som e-postadressen avsl\u00f6jar anv\u00e4nder vi f\u00f6r att f\u00f6rst\u00e5 vilken person och organisation ett meddelande kommer ifr\u00e5n, f\u00f6r att verifiera om de \u00e4r kunder och vad som har avtalats om support, och f\u00f6r att kunna hantera meddelandet baserat p\u00e5 vem som skickade det.<\/li>\n\n\n\n<li>Datum och tid n\u00e4r Cleura tar emot respektive meddelande fr\u00e5n en person, och n\u00e4r Cleura skickar varje meddelande som svar till en person, tillsammans med inneh\u00e5llet i varje mottaget och skickat meddelande. Vi anv\u00e4nder denna information f\u00f6r att\n<ul class=\"wp-block-list\">\n<li>bed\u00f6ma om vi har hanterat inkommande meddelanden enligt interna tidsm\u00e5l och vad som har avtalats med en kund,<\/li>\n\n\n\n<li>f\u00f6lja upp vilken information som kommunicerades med vem vid vilken tidpunkt s\u00e5 att vi kan utf\u00f6ra \u00f6verenskomna \u00e5tg\u00e4rder och verifiera att de har utf\u00f6rts,<\/li>\n\n\n\n<li>verifiera vad som kommunicerats om vi och motparten inte \u00e4r \u00f6verens,<\/li>\n\n\n\n<li>f\u00f6rb\u00e4ttra v\u00e5rt s\u00e4tt att arbeta, s\u00e4rskilt n\u00e4r det g\u00e4ller hur snabbt vi svarar p\u00e5 inkommande meddelanden, hur bra vi \u00e4r p\u00e5 att f\u00f6rst\u00e5 och agera p\u00e5 inkommande meddelanden samt hur bra vi \u00e4r p\u00e5 att ge svar, samt<\/li>\n\n\n\n<li>utv\u00e4rdera och visa hur vi efterlever v\u00e5ra ledningssystem f\u00f6r kvalitet och informationss\u00e4kerhet, inklusive vid interna och externa revisioner.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-dina-rattigheter\">Dina r\u00e4ttigheter<\/h2>\n\n\n\n<p>GDPR ger dig r\u00e4ttigheter n\u00e4r det g\u00e4ller personuppgifter som vi behandlar om dig i service\u00e4renden. Du kan:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Beg\u00e4ra att Cleura ger dig tillg\u00e5ng till, och r\u00e4ttar eller raderar, personuppgifter om dig.<\/li>\n\n\n\n<li>Beg\u00e4ra att Cleura begr\u00e4nsar hur vi behandlar personuppgifter om dig, eller inv\u00e4nda mot behandlingen.<\/li>\n\n\n\n<li>L\u00e4mna ett klagom\u00e5l till tillsynsmyndigheten f\u00f6r personuppgiftsbehandling, Integritetsskyddsmyndigheten (<a href=\"https:\/\/www.imy.se\/\" target=\"_blank\" rel=\"noreferrer noopener\">IMY<\/a>).<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"contact-us\">Kontakta oss<\/h2>\n\n\n\n<p>Om du har fr\u00e5gor om detta integritetsmeddelande, hur vi hanterar personuppgifter eller dina mellanhavanden med Cleura, kan du kontakta oss p\u00e5<\/p>\n\n\n\n<p><strong>Cleura AB<\/strong><br>Blekingegatan 1<br>37157\u00a0Karlskrona<\/p>\n\n\n\n<p>Du kan kontakta Cleuras dataskyddsombud p\u00e5 dpo@cleura.com.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Denna information f\u00f6rklarar hur Cleura AB hanterar information om: N\u00e4r vi anv\u00e4nder begreppet service\u00e4rende inkluderar vi kommunikation fr\u00e5n dig som inte \u00e4r kund, till exempel om du st\u00e4ller allm\u00e4nna fr\u00e5gor till oss om Cleuras tj\u00e4nster. Personuppgifterna behandlas baserat p\u00e5 Cleuras, v\u00e5ra kunders och andra personers ber\u00e4ttigade intresse av att skicka fr\u00e5gor eller annan information till Cleura relaterat till Cleuras tj\u00e4nster, &#8230; <\/p>\n<div><a href=\"https:\/\/cleura.com\/sv\/resurser\/legal\/integritetsmeddelande\/cleuras-anvandning-av-personuppgifter-i-servicearenden\/\" class=\"more-link\">Read More<\/a><\/div>\n","protected":false},"author":2,"featured_media":0,"parent":23138,"menu_order":19,"comment_status":"closed","ping_status":"closed","template":"","doc_tag":[],"doc_badge":[],"class_list":["post-23113","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Cleuras anv\u00e4ndning av personuppgifter i service\u00e4renden - Cleura<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cleura.com\/sv\/resurser\/legal\/integritetsmeddelande\/cleuras-anvandning-av-personuppgifter-i-servicearenden\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cleuras anv\u00e4ndning av personuppgifter i service\u00e4renden\" \/>\n<meta property=\"og:description\" content=\"Denna information f\u00f6rklarar hur Cleura AB hanterar information om: N\u00e4r vi anv\u00e4nder begreppet service\u00e4rende inkluderar vi kommunikation fr\u00e5n dig som inte \u00e4r kund, till exempel om du st\u00e4ller allm\u00e4nna fr\u00e5gor till oss om Cleuras tj\u00e4nster. Personuppgifterna behandlas baserat p\u00e5 Cleuras, v\u00e5ra kunders och andra personers ber\u00e4ttigade intresse av att skicka fr\u00e5gor eller annan information till Cleura relaterat till Cleuras tj\u00e4nster, ... 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