Managed Services Pricing

Managed services is all about peace of mind and comfort in knowing that infrastructure experts look out for your company’s most critical assets. It keeps you and your staff focused on innovating and growing your business while we make sure that your it infrastructure is secure and operating at optimal performance.
Server Management and Monitoring
Operational responsibilities
Patching
Monitoring 24/7/365
OS upgrades (1)
Supported OS:es Windows, Ubuntu, CentOS, SUSE, Red Hat
Pricing €145 per VM and month
Database Management and Monitoring
Operational responsibilities
Patching
Monitoring 24/7/365
OS upgrades (2)
Supported OS:es MySQL, MS SQL, MariaDB
Pricing €375 per VM and month
Managed File Backup
Operational responsibilities
Deployment (3)
Monitoring 24/7/365
Scheduled backups (3)
Restore Add-on service (4)
Pricing €39 per VM and month


(1) More details available in the Product sheet for Server Management and Monitoring.


(2) Priced according to current price-list for In-depth technical support, more details available at https://citycloud.com/professional-services.


(3) More details available in the Product sheet for Database Management and Monitoring.


(4) More details available in the Product sheet for Managed File Backup.

  Basic Business Enterprise
Service Levels
Availability Business Hrs CET 24/7/365 24/7/365
Response Time 24 Business hrs for general guidance Down to 1h for production systems (1) Down to 30 min for business-critical systems (1)
Resolution Time - - According to agreement
IaaS Access
Public Cloud
Compliant Cloud
Private Cloud
Support Access
Operational info CNstatus.com Public: CNstatus.com


Compliant: compliant.CNstatus.com		 Public: CNstatus.com


Compliant: compliant.CNstatus.com
Guiding documentation Knowledge base Knowledge base Knowledge base
Architectural support - Generic guidance Contextual guidance
General guidance Not included Add-on services available for Cleura Public Cloud, OpenStack and application/OS/DB support (1) Included for Cleura Public Cloud and OpenStack.

Add-on services available for application/OS/DB support (1)
Support channels

Staffed Business Hours CET		 Email (only for bug reporting and service inquiries) Email

Chat

Phone - extended on call support 24/7

Service portal - extended on call support 24/7		 Email

Chat

Phone - extended on call support 24/7

Service portal - extended on call support 24/7
Customer Team - - Yes, a full customer team (1)
Guaranteed support languages English English English

Swedish (on request) (1)
Additional Benefits
Onboarding Journey Digital Public: Digital

Compliant: Onboarding package included (1)		 Onboarding package included (1)
Cloud Environment Review - Add-on service Annual workshop
Governance
Maintenance News Newsletter Newsletter Direct e-mails + Operational Forums
Collaboration Forums - - Monthly Operational forums

Quarterly Tactical Forums

Annual Strategic and Security Forums
Price Free €189 per month or


3% of monthly usage in Cleura Public Cloud



(whichever is highest applies)

€6995 per month or


  • For usage <€100K/mth: 10% of monthly usage
  • For usage €100K - €250K/mth: 5% of monthly usage
  • For usage >€250K/mth: 3% of monthly usage


(whichever is highest applies)

(1) More details available in the Product sheet.