With 1/8 of Sweden’s total area and a population of roughly 270,000 in Region Västerbotten, the region’s approximately 9,700 employees are responsible for healthcare, public transport, regional development, and culture. To live up to today’s needs and prepare for future requirements focusing on cost efficiency and sustainability, digital development and automation of manual processes are a central part of the region’s strategy.
“In the region, since 2020, we have run a project that we call Intelligent Automation,” explains Erik Vallgren, project owner and digitization architect at Region Västerbotten. “The project’s purpose is to identify processes and tasks in the business that can be managed by a digital assistant instead of our employees. Doing this, we free up time for our staff to focus on other parts of the business than repetitive manual processes“.
So far, the project has automated approximately 60 different processes within various parts of the region’s operational area. Together, they have performed work equivalent to 220,000 hours, tasks humans previously performed. The project is very successful. The objective is now to increase the number of automations in more parts of the business.
For this work, the region has chosen Boost.ai’s chatbot operated on Cleura’s regulatory and Swedish cloud service Compliant Cloud. Boost.ai’s chatbot makes it possible for Region Västerbotten to build and deploy virtual agents on a large scale. At the same time, operation on Cleura’s cloud service ensures that the region lives up to local laws and regulations regarding data handling and privacy, such as GDPR and the Publicity and Privacy Act (OSL).
“We have evaluated various chatbot alternatives during the project but have now chosen Boost.ai and their solution. In addition to being very easy to manage, Boost.ai has an excellent language understanding, which means that it can be trained and improved as we continue to automate. Overall, it makes the use very efficient,” explains Erik.
As many processes are automated in healthcare, where large amounts of personal data are handled, it was important for Region Västerbotten to operate the service in such a way that there is no risk of breaching either GDPR or OSL.
“It is a big advantage that Boost.ai offers its service via the Swedish cloud service Cleura, which has built-in regulatory compliance and will not expose personal data to third countries,” says Erik.
He continues, “With Boost.ai on Cleura, we can benefit from the scalability and flexibility that the cloud offers in the project. In addition, the cloud gives us a clear cost advantage in that we can scale up the usage and continue to automate and thus only pay for the capacity we use,” concludes Erik.
Region Västerbotten chose Boost.ai at Cleura after evaluation and call-out, as well as implementation support from Atea. The implementation was carried out in the first quarter of 2022, and since April 2022, the new chatbot on Cleura’s Swedish cloud has been in operation.
Boost.ai specializes in enterprise-grade conversational artificial intelligence (AI). Inventor of the world’s most scalable conversational AI platform, Boost.ai empowers enterprises to automate customer service and internal support channels, enhance human efficiency and drive revenue with proprietary self-learning AI and a no-code solution that’s quick to deploy, easy to learn and highly scalable.
Able to handle unlimited intents while consistently maintaining resolution rates of above 90 percent, virtual agents developed on Boost.ai’s platform are used by companies like Telenor, DNB, and Silvercar by Audi to successfully automate thousands of interactions daily. Boost.ai is a privately held Norwegian software company founded in 2016 and part of the Nordic Capital portfolio, a leading private equity investor. Boost.ai is headquartered in Stavanger, Norway, with offices in Los Angeles, Oslo and Stockholm and Copenhagen.
Cleura is the European cloud, offering fully automated digital infrastructure services for companies that want to innovate without sacrificing data privacy. By delivering compliant and secure infrastructure technology built on open-source, Cleura provides organizations with a sustainable foundation for innovation with complete control over their data. As a part of Iver, Cleura is headquartered in Sweden with cloud zones across the world.
For more information, please visit www.cleura.com.
For more information, please contact:
Johan Christenson, founder of Cleura and VP Innovation
+46 733 31 21 36