Terms

This page explains the terms that apply to use of Cleura’s cloud services by Cleura’s customers. Cleura’s customers are typically businesses, public authorities or other organisations.

Online registration and use

A customer can register online to use Cleura Public Cloud, without signing a contract with Cleura drafted specifically for that customer.

In this case, the customer agrees to the following standard terms for the customer’s use of Cleura Public Cloud, together forming the “Agreement” between the customer and Cleura for that use:

• Terms of Service for Public Cloud (last updated 8 September 2024)
• Data Processing Agreement for Public Cloud (last updated 25 March 2024)
  • Annex A applies to the processing of cloud workloads
  • Annex B applies to the processing of Cleura Cloud Management Portal user accounts and API user accounts

Cleura’s privacy notice describes Cleura’s processing of personal data as a controller.

Use covered by a Master Service Agreement

A customer can enter into a signed contract with Cleura, drafted for that customer, for use of Cleura Compliant Cloud, Public Cloud and/or Private Cloud.

A Master Service Agreement (MSA) is the overarching document of such a signed contract. The MSA explains which services are covered by the contract, and which terms apply to the customer’s use of those services. Such terms may be included as appendices to the MSA.

A customer with an MSA for use of Compliant Cloud and/or Private Cloud can still use Cleura Public Cloud. The customer can either register online and accept the standard terms for Public Cloud, or contact Cleura to discuss adding Public Cloud to the scope of the MSA.

Cleura’s privacy notice describes Cleura’s processing of personal data as a controller.