Cleura Support

Contact Customer Service


Our customer service team can help with pre-sales, basic service inquiries, and bug reporting. You will receive an answer from us within 24h during our opening hours: Monday to Friday – 8am to 5pm (CET).

For technical support, please read more about our Business support and Enterprise support plans.

Compare our support plans

All Cleura users have access to customer service, documentation, and our knowledge base. We offer plans for both business and enterprise customers for technical support and access to our Customer Success teams.
  Basic Business Enterprise
Service Levels
Availability Business Hrs CET 24/7/365 24/7/365
Response Time 24 Business hrs for general guidance Down to 1h for production systems> Down to 30 min for business-critical systems
Resolution Time - - According to agreement
IaaS Access
Public Cloud
Compliant Cloud
Private Cloud
Support Access
Operational info cnstatus.com Public: cnstatus.com


Compliant: compliant.cnstatus.com
Public: cnstatus.com


Compliant: compliant.cnstatus.com
Guiding documentation Knowledge base Knowledge base Knowledge base
Architectural support - Generic guidance Contextual guidance
General guidance Not included Add-on services available for Cleura Public Cloud, OpenStack and application/OS/DB support Included for Cleura Public Cloud and OpenStack.

Add-on services available for application/OS/DB support
Support channels

Staffed Business Hours CET
Email (only for bug reporting and service inquiries) Email

Chat

Phone - extended on call support 24/7

Service portal - extended on call support 24/7
Email

Chat

Phone - extended on call support 24/7

Service portal - extended on call support 24/7
Customer Team - - Yes, a full customer team
Guaranteed support languages English English English

Swedish (on request)
Additional Benefits
Onboarding Journey Digital Public: Digital

Compliant: Onboarding package included
Onboarding package included
Cloud Environment Review - Add-on service Annual workshop
Governance
Maintenance News Newsletter Newsletter Direct e-mails + Operational Forums
Collaboration Forums - - Monthly Operational forums

Quarterly Tactical Forums

Annual Strategic and Security Forums
Price Free €189 per month or


3% of monthly usage in Cleura Public Cloud



(whichever is highest applies)

€6995 per month or


  • For usage <€100K/mth: 10% of monthly usage
  • For usage €100K - €250K/mth: 5% of monthly usage
  • For usage >€250K/mth: 3% of monthly usage


(whichever is highest applies)