Cleura Support
Cleura Enterprise Support Plan
A dedicated success team for your technical, tactical and operational challenges.
Our Enterprise Support plan is an investment in the future success of your large enterprise. Beyond technical support, your dedicated Success Team has complete attention to your technical, tactical, and operational challenges.
With an active Enterprise Support plan, you can also get help with other technical challenges. Whether you need help with your architectural challenges, OpenStack best practices, or application support, we are here for you 24/7.
With an active Enterprise Support plan, you can also get help with other technical challenges. Whether you need help with your architectural challenges, OpenStack best practices, or application support, we are here for you 24/7.
€6995 per month or 10% of your monthly usage up to €100K, whichever is greater
5% of monthly usage from $100K – $250K
3% of monthly usage over $250K
Price example
For €270K in monthly usage
€100 000 x 10% = €10 000 (10% of usage up to €100K)
€150 000 x 5% = €7500 (5% of usage €100K-€250K)
€20 000 x 3% = €600 (3% of usage over €250K)
Total: €18 100 per month
€100 000 x 10% = €10 000 (10% of usage up to €100K)
€150 000 x 5% = €7500 (5% of usage €100K-€250K)
€20 000 x 3% = €600 (3% of usage over €250K)
Total: €18 100 per month
Compare our support plans
All Cleura users have access to customer service, documentation, and our knowledge base. We offer plans for both business and enterprise customers for technical support and access to our Customer Success teams.
| Basic | Business | Enterprise | |
| Service Levels | |||
| Availability | Business Hrs CET | 24/7/365 | 24/7/365 |
| Response Time | 24 Business hrs for general guidance | Down to 1h for production systems> | Down to 30 min for business-critical systems |
| Resolution Time | - | - | According to agreement |
| IaaS Access | |||
| Public Cloud |  |
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| Compliant Cloud |  |
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| Private Cloud | |
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| Support Access | |||
| Operational info | cnstatus.com | Public: cnstatus.com Compliant: compliant.cnstatus.com |
Public: cnstatus.com Compliant: compliant.cnstatus.com |
| Guiding documentation | Knowledge base | Knowledge base | Knowledge base |
| Architectural support | - | Generic guidance | Contextual guidance |
| General guidance | Not included | Add-on services available for Cleura Public Cloud, OpenStack and application/OS/DB support | Included for Cleura Public Cloud and OpenStack. Add-on services available for application/OS/DB support |
| Support channels Staffed Business Hours CET |
Email (only for bug reporting and service inquiries) | Email Chat Phone - extended on call support 24/7 Service portal - extended on call support 24/7 |
Email Chat Phone - extended on call support 24/7 Service portal - extended on call support 24/7 |
| Customer Team | - | - | Yes, a full customer team |
| Guaranteed support languages | English | English | English Swedish (on request) |
| Additional Benefits | |||
| Onboarding Journey | Digital | Public: Digital Compliant: Onboarding package included |
Onboarding package included |
| Cloud Environment Review | - | Add-on service | Annual workshop |
| Governance | |||
| Maintenance News | Newsletter | Newsletter | Direct e-mails + Operational Forums |
| Collaboration Forums | - | - | Monthly Operational forums Quarterly Tactical Forums Annual Strategic and Security Forums |
| Price | Free | €189 per month or 3% of monthly usage in Cleura Public Cloud (whichever is highest applies) |
€6995 per month or
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